The cost of service is quoted prior to commencement of the cooperation and is periodically adjusted if any changes occur. These changes may be due to your increased requirements, for example. The quotation is prepared individually and is based on your parameters and requirements, specifically:
Cover time
The cost of the service is based on the number of hours per week when the agents are ready to take calls on your behalf. The price is also affected by the chosen time of day and days of week, when we are accepting calls; covering business hours is less expensive than evening or night hours; covering week days is less expensive than covering weekends.
Expected call volume
Anticipated call volume is an important factor for quotation preparation. As the anticipated number of contacts increase, the cost per individual contact is lower.
Type of service
The cost is also determined by type of service that you require. Less demanding services mean lower costs; accepting a sales order carries a much lower value than tech support, which requires an expert engineer.
We will be pleased to answer any other questions you may have. Let agreement for a more detailed presentation become our common step towards a successful business solution.
