How do we introduce ourselves to the customer of our client when answering the calls?
Because Odmev is an extension of the clients business, our agent introduces himself in the same manner as a member of the client’s staff. The customers will not be aware that the call is being answered by us.
Is there a privacy policy?
Any information received by us from either the client or the client’s customers is treated as strictly private and confidential and will only be used by us for the purpose of performing our contracted duties. This information will not be made available in any way, shape or form to any third party, unless written instructions are received to the contrary from an authorised staff member of the client.
How do we exchange data and information between us and the client?
The client must provide all data and information necessary for communication between Odmev and the customer. We require the client to provide the most recent data and information so that we can properly respond to his customers. We will provide feedback and other information to the client according to his requirements. This may be daily, weekly, monthly, or as otherwise contractually required.
What are the costs of the call centre services?
The cost of service is quoted prior to commencement of the contract, which allows for periodical adjustments in case the circumstances change. The quotation is prepared individually, based upon your specific parameters and requirements. Should you require a quotation then we ask you to consider the following items:
- Cover time
- Expected call volume
- Type of service
We will be pleased to answer all additional questions you may have. Call us to discuss the possibilities and you will find that our call centre services are the best option for you financially and that your customers will be treated better than ever before.
Because Odmev is an extension of the clients business, our agent introduces himself in the same manner as a member of the client’s staff. The customers will not be aware that the call is being answered by us.
Is there a privacy policy?
Any information received by us from either the client or the client’s customers is treated as strictly private and confidential and will only be used by us for the purpose of performing our contracted duties. This information will not be made available in any way, shape or form to any third party, unless written instructions are received to the contrary from an authorised staff member of the client.
How do we exchange data and information between us and the client?
The client must provide all data and information necessary for communication between Odmev and the customer. We require the client to provide the most recent data and information so that we can properly respond to his customers. We will provide feedback and other information to the client according to his requirements. This may be daily, weekly, monthly, or as otherwise contractually required.
What are the costs of the call centre services?
The cost of service is quoted prior to commencement of the contract, which allows for periodical adjustments in case the circumstances change. The quotation is prepared individually, based upon your specific parameters and requirements. Should you require a quotation then we ask you to consider the following items:
- Cover time
- Expected call volume
- Type of service
We will be pleased to answer all additional questions you may have. Call us to discuss the possibilities and you will find that our call centre services are the best option for you financially and that your customers will be treated better than ever before.
