What kind of service can we provide?
Through call centre Odmev, you can offer your customer any combination of following solutions:
Information
We give information to your customer in relation to you products and services. This can be pre-sale technical product information through to business hours.
Technical support
Many technical issues have a simple solution. We will take care of them, whilst routing other more demanding queries to your experts.
After sale activities
After-sales canvassing regarding customer satisfaction, additional information or sales of additional products or services.
Problem report
This service is suitable especially for maintenance and intervention businesses, which can now offer their customers a 24/7 problem report service. We ensure a quick solution by tracking and monitoring the service intervention.
Outsourced secretarial / reception
On behalf of our clients, we can assist in organising meetings, take calls in the case of unreachable executives and route calls to responsible persons. As reception, we can accept appointments and reservations and organise visits.
Accepting orders
We can accept orders on your behalf, as well as providing information about services or products.
Help with reminders for late payments
We can gently remind your customers of outstanding amounts owed to you. This method is more personal and efficient than sending letters.
Dispatching centre
We can organise the dispatch of your workforce or equipment to the appropriate site or location. This service is especially suitable for taxi services or food delivery.
Research
We offer help with marketing and product research. The information is gathered via computer supported telephony, also known as CATI.
Direct Sales
We can assist our clients by creating and using various sales actions and research, important for short or long term sales acceleration.
Your vision – our guide
Your company’s specific requirement will dictate the solution, tailored to meet your needs. By making best use of the tools available to us, Odmev can adapt to your demands.
What kind of contact can we process?
- personal, phone, fax, post mail
- e-mail, text chat
- call-back button, collaborative surfing
- SMS messages
When can we accept contacts?
Time and extent of communication with customers is performed in compliance with contractual obligations. We can accept contacts:
Continuous
Call centre Odmev will accept calls for clients 24 hours per day, 365 days per year.
Out of business hours
Odmev will receive contacts outside the client’s usual business hours.
During business hours
Odmev will receive contacts only during the client’s business hours.
On overflow
Odmev will receive contacts whenever client receives more contacts than he can handle.
Ad hoc
Odmev call centre can adapt to any specific need and clients, that require support only occasionally or infrequently.
